unified communication as a service ucaas market global drivers trends and forecast to 2020

Unified Communication as a Service (UCaaS) Market- Global Drivers, Trends and Forecast to 2020

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  • UCaaS is a delivery model under which various collaboration and communication applications and services are delivered over an

  • IP network by a third-party provider. The technologies included under the delivery model are video conferencing, telephony, presence technology and enterprise messaging. Solutions under UCaaS are capable to provide high levels of scalability, flexibility and availability.

UCaaS is mostly preferred by SME’s who want to avoid the operational and capital costs associated with the self-deployment of a unified communications solution. Other factors contributing to the growth of the market are the rising mobility and trend of BYOB.

Requirements of reliable and excellent infrastructure for communication, cost and time benefits of moving to UCaaS, and advancements in cloud technology are the major drivers for the growth of UCaaS market. The market is segmented by components, organization size, verticals and regions. Some of the vendors present in the market are Microsoft, IBM, CA Technologies, HP, Amazon Web Services, Puppet, Ansible, Codenvy and ServiceNow.

The study covers and analyses the “Unified Communication as a Service Market”. Bringing out the complete key insights of the industry, the report aims to provide an opportunity for players to understand the latest trends, current market scenario, government initiative, and technologies related to the market. In addition, helps the venture capitalist in understanding the companies better and take informed decisions.

1      Industry Outlook

 1.1 Industry Overview

 1.2 Industry Trends

 1.3 PESTEL Analysis

2      Report Outline 

 2.1  Report Scope

 2.2 Report Summary

 2.3 Research Methodology

 2.4  Report Assumptions

3      Market Snapshot

 3.1 Total Addressable Market (TAM)

 3.2 Segmented Addressable Market (SAM)

 3.3 SAM as a Segment of TAM

 3.4 Related Markets

4       Market Outlook

  4.1 Overview

  4.2 Ecosystem

  4.3 Segmentation

  4.4 Porter 5 (Five) Forces

5       Market Characteristics 

  5.1 Market Trends

  5.2 Value Chain

  5.3 Market Dynamics

5.3.1 Drivers

5.3.2 Restraints

5.3.3 Opportunities

5.4 DRO – Impact Analysis

5.5 Key Stakeholders

6     Component: Market Size and Analysis 

6.1 Overview

6.2 Unified messaging

6.3 Telephony

6.4 Collaboration platforms and application

6.5 Conferencing

7     Organization size: Market Size and Analysis 

7.1 Overview

7.2 Small businesses

7.3 Medium businesses

7.4 Enterprises

7.5 Large enterprises

8    Vertical

8.1 Overview

8.2 BFSI

8.3 IT & telecom

8.4 Manufacturing

8.5 Retail

8.6 Government

8.7 Healthcare

8.8 Others

9     Regions: Market Size & Analysis

9.1 Overview

9.2 North America

9.3 Europe

9.4 Asia Pacific

9.5 Latin America

9.6 Middle East & Africa

10   Competitive Analysis 

10.1 Overview

10.2 IBM

10.3 Microsoft

10.4 CA Technologies

10.5 Puppet

Includes other major vendors

11   Vendor Profiles*

11.1 IBM

11.2 Microsoft

11.3 CA Technologies

11.4 Puppet

Includes other major vendors

12   Companies to Watch for # 

13   Expert’s Views 




* Vendor profiles will include: overview, business units, geographical revenue, recent developments, business focus, SWOT, and business strategy

# Companies to watch for will include small private players present in Indian market

Research Framework

Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.


Unified Communication as a Service (UCaaS) Market- Global Drivers, Trends and Forecast to 2020
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