mobile unified communications and collaboration market global drivers trends and forecast to 2021

Mobile Unified Communications and Collaboration Market- Global Drivers, Trends and Forecast to 2021

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At present, enterprise employees have various options under communications and collaboration. In addition to audio and video conference, web, and instant messaging, employees have access to their own devices as well which they usually carry to work. Access to these communication modes can lead to higher productivity among employees though proliferation of such communication capabilities can add to IT support and communications costs, and lead to complex communication infrastructure.

The solutions available in the market include consulting, deployment, integration and management services meant for unifying data, voice and video communications. The solutions are extended to collaboration applications for mobile users in the enterprise. The market is at its infancy and is likely to exhibit a rapid growth. Enterprises are investing as they are looking for efficient collaboration and communication among their employees in real time. The demand is further on the rise due to advancements in the field of communication.

Focus on gaining competitive edge over other enterprises, rise in demand for optimized workflows, and rise in use of handheld devices are the major drivers for the growth of mobile unified communications and collaboration market. The market is segmented by solutions, services, deployment type, users, verticals and regions. Some of the vendors present in the market are IBM, Microsoft, Cisco, Avaya, Alcatel-Lucent, Ericsson, Genband and NEC Corp.

This study will cover and analyse “Mobile Unified Communications and Collaboration Market”. Bringing out the complete key insights of this industry, this report aims to provide an opportunity for players to understand the latest trends, current market scenario, government initiative and technologies related to the market. In addition, will help the venture capitalist in understanding the companies better and take informed decisions.

1       Industry Outlook 

1.1             Industry Overview

1.2             Industry Trends

1.3             PESTEL Analysis

2       Report Outline 

2.1             Report Scope

2.2             Report Summary

2.3             Research Methodology

2.4             Report Assumptions

3       Market Snapshot

3.1             Total Addressable Market (TAM)

3.2             Segmented Addressable Market (SAM)

3.3             SAM as a Segment of TAM

3.4             Related Markets

4       Market Outlook 

4.1             Overview

4.2             Ecosystem

4.3             Segmentation

4.4             Porter 5 (Five) Forces

5       Market Characteristics 

5.1             Market Trends

5.2             Value Chain

5.3             Market Dynamics

5.3.1               Drivers

5.3.2               Restraints

5.3.3               Opportunities

5.4             DRO – Impact Analysis

5.5             Key Stakeholders

6       Solutions: Market Size and Analysis 

6.1             Overview

6.2             Unified messaging market

6.3             Voice solution market

6.4             Conferencing market

6.5             Content and collaboration market

7       Services: Market Size and Analysis 

7.1             Overview

7.2             Training and support market

7.3             Managed services market

7.4             Implementation and integration market

7.5          Consulting market

8       Deployment type: Market Size & Analysis 

8.1             Overview

8.2             On premises

8.3             Cloud

9      User: Market Size & Analysis

9.1   Overview

9.2             Enterprise

9.3             Small and medium businesses

10    Vertical

10.1  Overview

10.2           BFSI

10.3           IT & telecom

10.4        Manufacturing

10.5        Retail

10.6        Government

10.7        Healthcare

10.8        Others

11     Regions: Market Size & Analysis 

11.1           Overview

11.2           North America

11.3           Europe

11.4          Asia Pacific

11.5          Latin America

11.6          Middle East & Africa

12     Competitive Analysis 

12.1           Overview

12.2           IBM

12.3           Microsoft

12.4           Avaya

12.5           Cisco

Includes other major vendors

13     Vendor Profiles*

13.1           IBM

13.2           Microsoft

13.3           Avaya

13.4           Cisco

Includes other major vendors

14     Companies to Watch for # 

15     Expert’s Views 



* Vendor profiles will include: overview, business units, geographical revenue, recent developments, business focus, SWOT, and business strategy

# Companies to watch for will include small private players present in Indian market

Research Framework

Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.


Mobile Unified Communications and Collaboration Market- Global Drivers, Trends and Forecast to 2021
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