The chatbot is an artificial intelligence computer program which is also known as ‘talkbot’, or a ‘chat robot’ that can imitate a human speech or conversation and is used for various human interaction purposes across industries. Chatbots communicate by using the pre-calculated texts-based signs through the internet. It seems as real as talking to another human entity.  These are like permanent companions of its users and as they are easily accessible anytime and anywhere. 

Chatbots identify communication patterns and give them a personalized touch. They are widely used in different verticals like telecom, healthcare, retail, and e-commerce. Various companies use them in providing 24*7 customer services, and also to reach out to more customers. In healthcare, for instance, they are of great use to people with Alzheimer's. These chatbots are also very much useful for people with disabilities. Interestingly, they also find utility in the development sector as Chatbots are also used by UNICEF to raise the voices of marginalized communities.

They are quite useful in data gathering, sorting huge online information according to one’s preferences. Their importance in business is undeniable, considering that the world is globally connected today.  The present COVID pandemic has accentuated its importance. Chatbots are sure to be the future of this world.

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The market research report titled “Chatbot Market Analysis: By Application, By Deployment, By Verticals, By organization size, and by Geography – Global Drivers, Restraints, Opportunities, Trends, and Forecast up to 2026” gives an in-depth analysis of the Chatbot market by presenting the recent developments, upcoming opportunities and the key factors influencing the growth of this market.  The key market players in this sector are Yellow Messenger, Passage AI, Cognicor, Yekaliva, Gupshup, Contus, among others.

The chatbot market is estimated to have a prominent role in North America compared to other regions during the forecast period. The Asia-pacific region is already witnessing high growth in this market across countries such as China, India, and Japan, which are investing in AI technologies. Hence, this region is expected to be on the top in terms of usage and investment.

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This report provides an overall understanding of the Chatbot market by carefully analyzing its stakeholders and various domains under it.

• Based on Application

• Customer Engagement
• Customer Support
• Employee Engagement
• Data Privacy and Compliance
• Branding and Advertisement
• Personal Assistant

• Based on Deployment

• Cloud
• On-premises

• Based on Verticals

• Healthcare
• Telecom
• BFSI
• Development Sector
• Travel and Tourism
• Media and Entertainment

• Based on Region

• North America
• Europe
• Asia-Pacific
• Rest of the world