Market Updates

Transformational technologies impacting the Field Service Management

May, 2018

We are in an era of evolving disruptive technologies and the SMAC (Social, Mobility, Analytics and Cloud) technologies has paved way for better employee management and to enhance productivity of field workers. Mobility has given rise to function rich applications that helps service organizations to optimize the productivity of field workers. Field service management solutions delight clients with instant bill generation, real-time closure of work orders and payments for their projects.

Over the years organizations have realized the need to measure and evaluate the productivity of field workers in the competitive market. The automation of various field service business processes helps organizations in integrating different data sets from various departments and generate invoices accurately as soon as the work order is closed. The implementation of field service management software solution eases the tedious tasks of manually recording and tracking the documentations of field professionals with mobile applications that effectively optimizes the scheduling and dispatching of field workers as well as managing the work orders quickly.

The field service management software vendors are in stiff competition to provide best in class customer experience for their clients, as well as the clients of their clients. Along with mobility, AI, analytics, and wearables and IoT technologies too are driving the field service management market. The increased integration and automation of FSM solutions with various ERP and connected devices enhance the capabilities of FSM solution. This provides service organizations a comprehensive software functionality to manage and track the field professionals as well as bestow client satisfaction.

The provision of FSM solutions through cloud deployment modes are encouraging SMEs to adopt such solutions without incurring too much upfront costs on IT infrastructure and subscribe with pay per use model from software providers. The adoption of cloud-based SaaS FSM solution is expected to grow exponentially over the next 4-5 years. The field service management serves various industry verticals and has higher adoption in manufacturing and energy and utilities. The field service management solutions have great potential of growth in construction and real estate, transportation and logistics, retail and healthcare.

Field service management solutions greatly enhance the project management for end clients and enables service organizations with workforce optimization for field operations. Along with serving the enterprises, FSM solutions can help a great deal in consumer services such as plumbing, snow removal, and electrical technician. The FSM solutions help in setting priorities for the work orders and enhance customer experience in services delivery to clients.

– Swarup
ICT Market Research Analyst
Infoholic Research