Evolving ECM services

Over, the years the content management has evolved significantly, and modern ECM services enable organizations to manage, control, connect, and even to move content around across different platforms even while being worked upon. However, with the emergence of smartphones and enhanced connectivity, a new age of content management services is emerging, bolstered by the breakthroughs in Big Data, AI and ML based technologies in recent years. This has enabled not only to effectively manage content but also to automate various processes with innate cognitive capabilities.

Timelines: (major landmarks)

Since 2000’s, some of the more interesting service additions shaped up, which have evolved significantly through the years and are essential in modern digital transformation. In early 2000s, ECM vendors started focusing on process support by offering process lifecycle support as well as workflows and business process management. Between, 2005-2010, the services for access to content, mainly documents, through enterprise applications e.g. ERP and CRM became popular. This period also witnessed the inception of initial web-based user interfaces.

Post 2010, with more clarity of dark data and unstructured content, vendors started to realize and acknowledge the need for specific features different content type available across different platforms such as desktop or mobile, and started offering cloud-based services. Consequently, several product enhancements through M&As and in-house R&D were witnessed, to develop capabilities in Web Content Management, Digital Asset Management, Collaboration, Records Management, and Archiving. This period witnessed the emergence of several modern ECM vendors.

– Shiladitya Chaterji 
Senior Analyst,
Infoholic Research