Guest Columns

M&A in the Technology Services Industry in India
November, 2019

The Indian technology services sector primarily has been dominated by the heritage companies – TCS, Wipro, Infosys, Cognizant, Tech Mahindra and HCL. As the market gets perfectly competitive, winning at the legacy application services is directly co-related to cost competitiveness. The first phase of market dynamics in this sector during the early 90s was dominated by a single driver i.e. cost. Most companies focused on building scale and the key differentiator was people supply chain. The probability of win was directly prop...

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How Does Social Media Contribute To Employment
November, 2019

Social media is impacting every aspect of business, and in a good way. Marketers are relying on different social platforms to appeal to prospective customers, customers are getting better customer care services through social media, and social influencers are earning their living by promoting products on social media. Everyone is happy. What many people haven’t thought about though is the impact that social media has had with respect to job hunting and career planning. Can social media help you to identify and grab job opportunities? I...

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Potential of Corporate Buildings in Sustainable Development
October, 2019

Construction on land occupies an area that was once a plantation or a forest. What if construction not only generates green cover but also enhances life, productivity and mental wellness. While cities and urban dwellings are criticized for stripping forests and unruly development, LVL AWSM can enable these developments with systems that contribute towards ecological welfare. Buildings today; be it your residence or office, often fulfil only a single criterion. They only provide shelter. ...

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Strategic Value of Implementing Shared Services
September, 2019

The Shared services were in vogue during the 70’s and 80’s in the US. Large organizations set up shared services in the US to optimize/reduce administrative costs. With the Telecom revolution in India during the 80’s resulted in the beginning of a new Industry in the 90

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Designing Accidental Innovations
August, 2019

Right from the storied accidental invention of the lifesaving penicillin to the all-pervasive 3M’s Post-it notes, there are several instances of how serendipity smiled and paved way to massive upsides. While accidents have a place in the annals of scientific and non-scientific innovations, what happens after an accident is no accident. It’s meticulous planning, years of ensuing development, and wrapping a compelling business around the apparent failure. The fancier part is the serendipity while executio...

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Improving Customer Experience (CX) with Data Visualization (DV)
July, 2019

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number of these interactions implies that it is impossible to look at each one of them individually or to understand the individual customer journey. That is where Data visualization comes in. It can help customer-facing teams to improve their customer experience and point out the areas for improvement by using data analytics, and machine learning on cus...

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‘Emotional & Social Intelligence’ – a precursor to innovation and societal progress
July, 2019

Ingenuity is one of the intrinsic qualities of human beings. Look at human evolution and you will realize that we began discovering and inventing much before we invented the term ‘discovery’ or discovered the term ‘invention’. Even later, and much before the words like ‘creative thinking’, ‘innovation’, ‘lateral thinking’ and ‘thinking out of the box’ came in our parlance, we were still tinkering and experimenting all the time. However, in those times, what led to it was no...

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How Augmented Reality and Virtual Reality are rapidly changing the landscape of modern business and transforming customer perceptions
May, 2019

Augmented, Virtual and Mixed Reality have the remarkable ability to alter our perceptions of the world around us. Virtual reality (VR) can transcend us to never before seen worlds, Augmented Reality (AR) can place products right in front us in the real world, enhancing our perception of real world. Over the past year, tech giants Google and Apple have invested heavily on AR/VR, this highlights the high potential of the technology and we at Kluarc believe in its potential. We showcase how AR/VR is changing the way organisations operate due to it...

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If you are not Artificial, you are Dead
April, 2019

In a survey on autonomous cars, a group of respondents were asked, in case the car is approaching a couple of kids on the road and in avoiding the clash with the kids, there are chances of a fatal injury to the owner. Whom should the car save?. Majority of the respondents said ‘the Kids’ without a blink. However, when informed that the occupant in the car might be the respondent themselves, not many were so confident about their answer. This predicament, cited by famous author Yual Noah Hariri in his latest book, ’21 Lessons f...

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Telecom Connectivity in India - Promises vs Deliveries
February, 2019

Telecom Regulatory Authority of India’s (TRAI) quarter-ending report dated September 30, 2018 states that India is currently host to 560 million wireless internet subscribers, with a quarterly growth of 9.32% and average wireless data usage clocking 8.32 GB per month. A recently released report by Cisco states that by 2022, India would have over 800 million smartphone users and would propel the country’s per capita data consumption to almost 14.2 gigabytes (GB) that stood at 2.4 GB in 2017.It goes without saying ...

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