Globally, managed services are increasingly becoming popular due to the various benefits associated with them such as reduced burden of in-house IT, increased staff productivity, and reduced costs & complexities among many others. Telecom managed services are those services offered to telecom companies by MSPs to improve their productivity, understand & adapt to their customer needs, manage their SLAs, effective capacity planning, and to reduce downtime.
There are various types of managed services offered to telecom companies
Managed Network Services – are functions and services that organizations outsource to switch their in-house IT resources to MSP. These services range from LAN/WLAN management, capacity planning to SD-WAN connections, virtual network services, network consulting services, network implementation services, and SLAs.
Managed Mobility Services – It is a term used for procurement and/or deployment or management of mobile devices that connect the mobile workforce with the organization’s environment, along with secured provisioning of the corresponding application software and services.
Managed Data Center Services – include managed colocation, managed hosting, managed storage services, managed service for servers & disaster recovery, which provide telecom operators a continuous backup and more uptime.
Managed Security Services – Manage security needs from within the premises of the organization or remotely, typically via cloud depending on the requirements. Managed security service providers improve visibility, maintain the integrity of data & applications, and reduce the risk by identifying vulnerabilities & prioritize threats, freeing up internal IT resources, and controlling costs to focus more on core business functions.
Managed Communication Services – include unified communications, email, and VoIP (voice over IP). Managed communication service providers provide a flexible support and maintenance services for organization’s telephone system needs.
About the market
The global telecom managed services market is expected to grow at a significant rate due to various drivers such as rapidly evolving technologies, developments such as 5G and SDN, increasing demand for improving network performance, rising data traffic, and BYOD & IoT trends. North America is expected to hold the largest market share, while the APAC region is expected to grow at the highest CAGR during the next 5–6 years.
Ms. Sunanda Ganguli
Infoholic Research LLP