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RPA in Healthcare is Transforming Customer Management for Hospitals

July, 2019

Healthcare providers require to carry out multiple tasks such as billing, claims management, patient scheduling, doctor appointments, patient reports, and others. Increasing deployments are witnessed due to its capability to reduce huge workforce for handling customers. Countries including US, UK, and India are investing substantially in intelligent automation, which will also boost in cost-cutting for many hospitals and clinics.

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The RPA is expected to boost the operations with the influx of RegTech, InsurTech, and other Fintech technologies. It helps to save enormous time in streamlining patients in the healthcare facilities. The players are competing among themselves for the lion's share in the market. The adoption of RPA in healthcare sector is currently highest in North America and Europe.

The growing need to enhance back-end operations and customer satisfaction is driving the growth of RPA in healthcare. UiPath, Blue Prism, Automation Anywhere, Thoughtonomy, and WorkFusion are few of the companies leading in the market. The RPA vendors are focusing on scalable and enterprise-grade software and deployments. These vendors are assisting organizations in optimizing day-to-day activities with no errors. More organizations are expected to leverage software bots to boost its profit margin.

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The major deployments of the RPA are witnessed in claims management and documentation for insurance coverage. Desktop automation and imitating human activities to carry out business processes by software is bringing in whole new experience in BPM. The market is relatively new in Asia Pacific; however, it has great potential to move ahead with greater penetration with vendors like Automation Anywhere and UiPath expanding its marketing in India. Scalability of RPA is an area where companies are expected to face challenges as there are system integration and deployment issues that come up while managing multiple enterprise applications with RPA bots.

– Swarup Bhowal
ICT – Research Analyst
Infoholic Research