RPA Market in India By Component (Software and Services), By Organization Size (SMEs and Large Enterprises), By Application (Customer Service, Finance & Accounting, Human Resource, Marketing, Logistics & Supply Chain), By Industry (BFSI, Telecom & Media, Healthcare & Life Sciences, Retail & Customer Goods, Manufacturing, Transportation & Logistics, and Others) – Forecast up to 2025

  • July, 2019
  • Domain: ICT - Software & Services,digital technologies
Pages: 70
Tables: 30
Charts: 30
Regions/Countries: 0 / 1
Companies: 10
Enquiry Hours: 10
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This market research report includes a detailed segmentation of the RPA market in India by component (software and services), by organization size (SMEs and large enterprises), by application (customer service, finance & accounting, human resource, marketing, and logistics & supply chain), and by industry (BFSI, telecom & media, healthcare & life sciences, retail & consumer goods, manufacturing, transportation & logistics, and others). The market research report identifies UiPath, Blue Prism, Automation Anywhere, Kofax, and WorkFusion as the leaders operating in the RPA market.

Overview of the RPA Market in India

Infoholic’s market research report predicts that the RPA market in India will grow at a CAGR of above 20.0% during the forecast period 2019–2025. The market for RPA in India is driven by the increasing demand to automate accounting and process management. Furthermore, RPA vendors are focusing on developing best-in-class intelligent process automation bots.

RPA software helps enterprises to reduce human resource requirement in various customer support activities. The automation of business processes minimizes a lot of work along with managing huge client base and continuous 24/7 support from the bots.

According to our analysis, the Indian RPA market is lagging behind North America and Europe regions. The RPA vendors are trying to penetrate the Indian market and take early entrant advantage. India is considered to be a favorite destination for the RPA market growth in the near future. Also, several other RPA players are expected to expand their presence by serving local markets and offering customized services to clients. RPA is still in its infancy stage; the market faces various restraints, including change in the organization structure while adopting RPA and lack of understanding to integrate business processes with RPA. The growth of RPA is anticipated to assist organizations in optimizing various back-end processes.

RPA Market in India Research Competitive Analysis and Key Vendors

The report covers and analyzes the RPA market in India. The major financial service organizations are planning for investments in RPA to increase their profit margins. The key players in the RPA market are adopting various organic as well as inorganic growth strategies such as collaborations & partnerships, joint ventures, and few other strategies to be in a strong position in the market.

Few of the Key Vendors in the RPA Market in India:

  • UiPath

  • Blue Prism

  • Automation Anywhere

  • Kofax

  • WorkFusion


These companies are striving in the market sphere by acquiring clients across regions from telecom operators to stay ahead in the competitive world. For instance, SAP acquired Contextor, thereby enhancing its internal policies as well as making it a suitable vendor for RPA. Blue Prism acquired Thoughtonomy to strengthen its offering in intelligent automation and cloud services.

There are few other vendors that have been studied based on the portfolio, geographical presence, marketing & distribution channels, revenue generation, and significant investments in R&D for analysis of the entire ecosystem.

RPA Market in India Segmentation By Component


  • Software

  • Services

    • Implementation

    • Support & Maintenance

    • Training & Consulting



Services contribute to the majority of the market share. Support & maintenance is expected to grow at the highest CAGR during the forecast period 2019–2025.

RPA Market in India Segmentation By Organization Size



  • SMEs

  • Large Enterprises


The large enterprises segment is estimated to hold the largest market share during the forecast period 2019–2025.

RPA Market in India Segmentation By Application



  • Customer Service

  • Finance & Accounting

  • Human Resource

  • Marketing

  • Logistics & Supply chain


Customer service is estimated to hold the largest market share during the forecast period 2019–2025.

RPA Market in India Segmentation By Industry



  • BFSI

  • Telecom & Media

  • Healthcare & Life Sciences

  • Retail & Consumer Goods

  • Manufacturing

  • Transportation & Logistics

  • Others


BFSI is estimated to hold the largest market share during the forecast period 2019–2025.

RPA Market in India Research Benefits

The report provides an in-depth analysis of the RPA market in India. RPA combines various technologies of automation using rule-based and cognitive capabilities to deploy bots. By analyzing various customer experience areas, intelligent features, and automated controls, RPA is expected to provide next-generation experience and capability to handle huge customers in hospitals and clinics. Vendors are focusing on successfully deploying bots for various applications. For building long-lasting and better management in managing their customers, large enterprises are investing in process automation software to hold greater market share. With the introduction of NLP, ML, and AI, the RPA market is expected to grow significantly to improve customer services and help hospitals in optimizing services and gaining profit margins. The report discusses the market in terms of component, organization size, application, and industry. Furthermore, the report provides details about the major challenges impacting the market growth. The RPA vendors are focusing on enhancing the partner ecosystem across geographies to widen their reach and gain new customers.


1        Executive Summary

1.1     Synopsis of Key Findings

2        Industry Outlook

2.1     Industry Snapshot

2.1.1   Industry Overview

2.1.2   Industry Trends

3        Market Snapshot

3.1     Total Addressable Market

3.2     Segmented Addressable Market

3.2.1   PEST Analysis

3.2.2   Porter’s Five Force Analysis

3.3     Related Markets (Process Automation, RPA in Finance Services)

4        Market Characteristics

4.1     Market Evolution (BPM, BPO, Automation)

4.1.1   Ecosystem

4.2     Market Trends and Impact

4.3     Market Segmentation

4.4     Market Dynamics

4.4.1   Market Drivers

4.4.2   Market Restraints

4.4.3   Market Opportunities

4.4.4   DRO – Impact Analysis

5        By Component – Market Size and Analysis

5.1     Overview

5.2     Software

5.3     Services

5.3.1   Implementation

5.3.2   Support and Maintenance

5.3.3   Training and Consulting

6        By Organization Size – Market Size and Analysis

6.1     Overview

6.2     SMEs

6.3     Large Enterprises

7        By Application – Market Size and Analysis

7.1     Overview

7.2     Customer Service

7.3     Finance & Accounting

7.4     Human Resource

7.5     Marketing

7.6     Logistics & Supply Chain

8        By Industry – Market Size and Analysis

8.1     Overview

8.2     BFSI

8.3     Telecom & Media

8.4     Healthcare & Life Sciences

8.5     Retail & Consumer Goods

8.6     Manufacturing

8.7     Transportation & Logistics

8.8     Others

9        Competitive Landscape

9.1     Competitor Analysis

9.2     Product/Offerings Portfolio Analysis

9.3     Market Developments

9.3.1   Mergers & Acquisitions (M&A), Expansions, and Partnerships

9.3.2   Business Restructuring

9.3.3   Product Launches & Exhibitions

10      Vendors Profile

10.1    UiPath

10.2    Blue Prism

10.3    Automation Anywhere

10.4    Kofax

10.5    WorkFusion

10.6    NICE

10.7    Kryon Systems

10.8    EdgeVerve Systems

10.9    PegaSystems

10.10  Antworks

11      Annexure

11.1    Report Scope

11.2    Market Definition

11.3    Research Methodology

11.3.1 Data Collation & In-house Estimation

11.3.2 Market Triangulation

11.3.3 Forecasting

11.4    Study Declarations

11.5    Report Assumptions

11.6    Stakeholders

11.7    Abbreviations

Research Framework

Infoholic research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.

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