Global Infrastructure Managed Services Market by Services (Managed Security Services, Managed Network Services, Managed Data Center Services, Managed Mobility Services, and Managed Unified Communications Services); By Deployment Mode (On-premises and Cloud); By Industries; By Regions (North America, Europe, Asia Pacific, Middle East Africa, and Latin America) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023

  • May, 2018
  • Domain: ICT - Infrastructure Networking & Data centres (IND)
Pages: 104
Tables: 76
Charts: 51
Regions/Countries: 5/16
Companies: 10
Enquiry Hours: 10
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Over the past few years, the daily operations of break-fix and troubleshooting of servers & networks are being outsourced to reduce their attention over IT, thereby allowing the expertise of IT service players. An increase in the adoption of digital transformation with cloud, mobility, and others has led to infrastructure modernization, and the need to keep up with the latest technical enhancements has led organizations to opt for infrastructure managed services. Furthermore, the enhancement of cost-effectiveness of IT hardware & equipment and reduced downtime pertaining to errors or issues are encouraging the organizations to opt for MSPs.

Market Revenue and Segmentation Analysis:

The global infrastructure managed services market revenue is estimated to be $164.57 billion in 2018 and is expected to reach $277.61 billion by 2023, growing at a CAGR of 11.02% during the forecast period 2018–2023. The services include managed security services, managed network services, managed data center services, managed mobility services, and managed unified communications services. The managed mobility services segment is expected to grow at the highest CAGR during the forecast period. The Asia Pacific region is expected to realize the benefits of outsourcing and maximize the efficiency of existing IT infrastructure.

The adoption of infrastructure managed services is the highest in North America owing to the early adoption of technology and optimization of service processes. The cloud deployment mode offers enterprises to opt for IaaS on a subscription basis rather than incurring costs on hardware and infrastructure. The Asia Pacific region holds a huge potential for MSPs and is expected to grow at the highest CAGR during the forecast period 2018–2023.

The organization size includes large enterprises and SMEs. The large enterprises will hold a significant market share in 2018, and SMEs are expected to grow at higher CAGR. The cloud migration of SMEs is comparatively easier than large enterprises. The increasing cybersecurity threats and subscription model of IaaS from cloud managed service providers are expected to gain traction to prefer managed services over in-house professionals among SMEs.

The industry verticals include BFSI, manufacturing, telecom & IT, government, healthcare & life sciences, consumer goods & retail, and others. The infrastructure managed services market is dominated by North America. OEMs and product companies are also competing in the market along with pure-play IT services companies. BFSI, manufacturing, and telecom & IT are the major contributors to the infrastructure managed services market.

Regions Analysis:

The countries covered in the report are North America, Europe, Asia Pacific, Middle East Africa, and Latin America. The countries covered are US, Canada, Germany, UK, France, Sweden, Spain, China, India, Australia, Japan, Singapore, South Africa (RSA), United Arab Emirates (UAE), Brazil, and Mexico.

Benefits and Vendors

The report contains an in-depth analysis of vendor profiles, which include financial health, business units, key business priorities, SWOT, strategies, and views; and competitive landscape. The emergence of technologies such as mobility, IoT, AI, and automation are expected to impact the IT infrastructure in the market and embrace IT infrastructure modernization. Companies profiled in the report are Accenture, TCS, Cisco, HCL, Wipro, DEV IT, TIG, Experis IT, i2k2 Networks, and Inspira.

The study offers a comprehensive analysis of the “Infrastructure Managed Services” market. Bringing out the complete key insights of the industry, the report aims to provide an opportunity for companies to understand the latest trends, current market scenario, government initiatives, and technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and take informed decisions.

1.  Industry Outlook

1.1        Industry Overview

1.2        Industry Trends

1.3        PEST Analysis

2. Report Outline

2.1        Report Scope

2.2        Report Summary

2.3        Research Methodology

2.4        Report Assumptions

3. Market Snapshot

3.1        Total Addressable Market

3.2        Segmented Addressable Market

4. Market Outlook

4.1        Overview

4.2        Market Trends

4.3        Market Segmentation

4.4        Porter 5 (Five) Forces

5. Market Characteristics

5.1        Evolution

5.2        Market Dynamics

5.2.1     Drivers    Reduction in operational costs    Prioritize in key business areas    Optimize the existing networks and systems    Need of skilled resources to manage emerging digital technologies

5.2.2     Restraints    Relying on in-house professionals    Security and data access issues

5.2.3     Opportunities    Reduction on employing in-house resources    Growing digitalization in the Asia Pacific and Middle East Region

5.2.4     DRO – Impact Analysis

6. Services: Market Size and Analysis

6.1        Overview

6.2        Managed Security Services

6.3        Managed Network Services

6.4        Managed Data Center Services

6.5        Managed Mobility Services

6.6        Managed Unified Communications Services Market

7. Deployment Mode: Market Size and Analysis

7.1        Overview

7.2        On-premises

7.3        Cloud

8. Organization Size: Market Size and Analysis

8.1        Overview

8.2        Large Enterprises

8.3        SMEs

9. Verticals: Market Size and Analysis

9.1        Overview

9.1.1     Market Size and Analysis

9.2        BFSI

9.3        Manufacturing

9.4        Telecom and IT

9.5        Government

9.6        Healthcare and Life Sciences

9.7        Consumer goods and Retail

9.8        Others

10. Regions: Market Size and Analysis

10.1     Overview

10.1.1  Market Size and Analysis

10.2     North America

10.2.1  US  54

10.2.2  Canada

10.3     Europe

10.3.1  Germany

10.3.2  UK  58

10.3.3  FRANCE

10.3.4  SWEDEN

10.3.5  SPAIN


10.4     Asia Pacific

10.4.1  CHINA

10.4.2  INDIA

10.4.3  Australia

10.4.4  JAPAN



10.5     Middle-East Africa



10.5.3  REST of MEA

10.6     Latin America

10.6.1  BRAZIL

10.6.2  MEXICO


11. Vendor Profiles

11.1     Accenture

11.1.1  Overview

11.1.2  Business Unit

11.1.3  Geographic Revenue

11.1.4  Services Offering

11.1.5  Recent Developments

11.1.6  Business Focus and Strategy

11.1.7  SWOT Analysis

11.2     Tata Consultancy Services

11.2.1  Overview

11.2.2  Business Unit

11.2.3  Geographic Revenue

11.2.4  Services Offering

11.2.5  Recent Developments

11.2.6  Business Focus and Strategy

11.2.7  SWOT Analysis

11.3     Cisco

11.3.1  Overview

11.3.2  Business Unit

11.3.3  Geographic Revenue

11.3.4  Services Offering

11.3.5  Recent Developments

11.3.6  Business Focus and Strategy

11.3.7  SWOT analysis

11.4     HCL

11.4.1  Overview

11.4.2  Business Unit

11.4.3  Geographic Presence

11.4.4  Business Focus and Strategy

11.4.5  SWOT Analysis

11.5     Wipro

11.5.1  Overview

11.5.2  Business Unit

11.5.3  Geographic Revenue

11.5.4  Business Focus and Strategy

11.5.5  SWOT Analysis

12. Companies to Watch For

12.1     DEV Information Technology

12.1.1  Overview

12.1.2  Offerings:

Infrastructure Managed Services Market:

12.2     TIG

12.2.1  Overview

12.2.2  Offerings:

Infrastructure Managed Services Market:

12.3     Experis IT

12.3.1  Overview

12.3.2  Offerings:

Infrastructure Managed Services Market:

12.4     I2k2 Networks

12.4.1  Overview

12.4.2  Offerings:

Infrastructure Managed Services Market:

12.5     Inspira

12.5.1  Overview

12.5.2  Offerings:

Infrastructure Managed Services Market:

13. Competitive Landscape

13.1     Competitive Comparison Analysis



Research Framework

Infoholic research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.

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