Global Field Service Management Market By Solutions (Schedule and Dispatch, Work Order Management, Tracking and Performance Management, Inventory Management, Billing and Invoicing, and Reporting and Dashboards), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

  • May, 2018
  • Domain: ICT - Software & Services
Pages: 88
Tables: 76
Charts: 13
Regions/Countries: 5/16
Companies: 10
Enquiry Hours: 10
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Over the past few years, the usage of mobile devices and smart applications has enhanced the capabilities of software to track field professionals in service organizations. The increase in adoption of wearables and IoT has enriched the capabilities of FSM solutions in tracking the inventory and equipment in the field. Furthermore, the automation of field service processes with existing systems such as CRM, ERP and others have improved the overall business of an organization.

Market Revenue and Segmentation Analysis:

The field service management market revenue is estimated to reach $3.18 billion in 2018 and is expected to reach $6.98 billion by 2023, growing at a CAGR of 17.06% during the forecast period 2018–2023. The solutions include schedule and dispatch, work order management, tracking and performance management, inventory management, billing and invoicing, and reporting and dashboards. The billing and invoicing solution segment is expected to grow at the highest CAGR during the forecast period. The Asia Pacific region is expected to realize the potential of implementing the FSM solutions and maximize the productivity of the field workers.

The services types include deployment & integration, support and maintenance, and consulting. The deployment & integration holds the largest market size in services. The adoption of FSM solution is the highest in North America owing to an early adoption of technology and optimization of service processes. The cloud deployment mode offers enterprises to opt for SaaS on subscription basis rather than incurring costs on hardware and infrastructure. The Asia Pacific region holds a huge potential for the FSM vendors and is expected to grow at the highest CAGR during the forecast period 2018 – 2023.

The organization size includes large enterprises and SMEs. The large enterprises will hold the larger market share in 2018, however the SMEs are expected to grow at higher CAGR. The service organizations are facing tremendous competition in the market and SMEs are facing a resource crunch. The FSM solutions will help SMEs to maximize the productivity of their limited workforce.

The industry vertical includes energy and utilities, manufacturing, telecom and IT, construction and real estate, healthcare and life sciences, transportation and logistics, BFSI and others. The FSM market is dominated by the North American vendors. The vendors from Europe are expected to follow North America and expand its reach to new customers. The manufacturing, energy and utilities, and telecom and IT, are the major contributors to the FSM market.

Regions Analysis:

The countries covered in the report are North America, Europe, Asia Pacific, Middle East Africa, and Latin America. The countries covered are US, Canada, Germany, UK, France, Sweden, Spain, China, India, Australia, Japan, Singapore, South Africa (RSA), United Arab Emirates (UAE), Brazil and Mexico.

Benefits and Vendors

The report contains an in-depth analysis of vendor profiles, which include financial health, business units, key business priorities, SWOT, strategies, and views; and competitive landscape. Integration of technologies such as mobility, IoT, AI, and automation are expected to impact the FSM offerings in the market. Companies profiled in the report are Microsoft, Salesforce, IBM, SAP, Oracle, IFS, ClickSoftware, ServiceMax, ServicePower, and Jobber.

The study offers a comprehensive analysis of the “Field Service Management” market. Bringing out the complete key insights of the industry, the report aims to provide an opportunity for companies to understand the latest trends, current market scenario, government initiatives, and technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and take informed decisions.

By Services


  • Deployment and Integration

  • Support and Maintenance

  • Consulting


By Deployment Mode



  • On-premises

  • Cloud


By Regions



  • North America

  • Europe

  • Asia Pacific

  • Middle East Africa

  • Latin America



Industry Outlook
1.1        Industry Overview
1.2        Industry Trends
1.3        PEST Analysis

Report Outline
1.4        Report Scope
1.5        Report Summary
1.6        Research Methodology
1.7        Report Assumptions

Market Snapshot
1.8        Total Addressable Market
1.9        Segmented Addressable Market

Market Outlook
1.10     Overview
1.11     Market Trends
1.12     Market Segmentation
1.13     Porter 5 (Five) Forces

Market Characteristics
1.14     Evolution
1.15     Market Dynamics
1.15.1  Drivers Better planning of projects Increased mobile device adoption Streamline work allocation and automation
1.15.2  Restraints Relying on manual processing of data for the field professionals Lack of knowledge to operate the FSM solutions
1.15.3  Opportunities Enhance the tracking and performance management of field workers Growing digitalization in the Asia Pacific and Middle East Region
1.15.4  DRO – Impact Analysis

Solutions: Market Size and Analysis
1.16     Overview
1.17     Schedule and Dispatch
1.18     Work Order Management
1.19     Tracking and Performance Management
1.20     Inventory Management
1.21     Billing and Invoicing
1.22     Reporting and Dashboards

Services: Market Size and Analysis
1.23     Overview
1.24     Deployment and Integration
1.25     Support and Maintenance
1.26     Consulting

Deployment Mode: Market Size and Analysis
1.27     Overview
1.28     On-premises
1.29     Cloud

Organization Size: Market Size and Analysis
1.30     Overview
1.31     Large Enterprises
1.32     SMEs

Verticals: Market Size and Analysis
1.33     Overview
1.33.1  Market Size and Analysis
1.34     Energy and Utilities
1.35     Manufacturing
1.36     Telecom and IT
1.37     Construction and Real Estate
1.38     Healthcare and Life Sciences
1.39     Transportation and Logistics
1.40     BFSI
1.41     Others

Regions: Market Size and Analysis
1.42     Overview
1.42.1  Market Size and Analysis
1.43     North America
1.43.1  US  51
1.43.2  Canada
1.44     Europe
1.44.1  Germany
1.44.2  UK  53
1.44.3  FRANCE
1.44.4  SWEDEN
1.44.5  SPAIN
1.45     Asia Pacific
1.45.1  CHINA
1.45.2  INDIA
1.45.3  Australia
1.45.4  JAPAN
1.46     Middle-East Africa
1.46.3  REST of MEA
1.47     Latin America
1.47.1  BRAZIL
1.47.2  MEXICO

Vendor Profiles
1.48     Microsoft Corporation
1.48.1  Overview
1.48.2  Business Unit
1.48.3  Geographic Revenue
1.48.4  Business Focus
1.48.5  SWOT Analysis
1.49     Salesforce
1.49.1  Overview
1.49.2  Business Unit
1.49.3  Geographic Revenue
1.49.4  Business Focus
1.49.5  SWOT Analysis
1.50     IBM
1.50.1  Overview
1.50.2  Business Unit
1.50.3  Geographic Revenue
1.50.4  Business Focus
1.50.5  SWOT analysis
1.51     SAP
1.51.1  Overview
1.51.2  Business Unit
1.51.3  Geographic Presence
1.51.4  Business Focus
1.51.5  SWOT Analysis
1.52     Oracle
1.52.1  Overview
1.52.2  Business Unit
1.52.3  Geographic Revenue
1.52.4  Business Focus
1.52.5  SWOT Analysis

Companies to Watch For
1.53     IFS
1.53.1  Overview
1.53.2  Offerings:

Field Service Management Market:
1.54     ClickSoftware
1.54.1  Overview
1.54.2  Offerings

Field Service Management Market:
1.55     ServiceMax
1.55.1  Overview
1.55.2  Offerings:

Field Service Management Market:
1.56     ServicePower
1.56.1  Overview
1.56.2  Offerings:

Field Service Management Market:
1.57     Jobber
1.57.1  Overview
1.57.2  Offerings:

Competitive Landscape
1.58     Competitor Comparison Analysis



Research Framework

Infoholic research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.

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