Report

speech analytics market

Speech Analytics Market by Component (Solutions and Services), Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Competitive Intelligence, and Others), Deployment Mode (Cloud and On-premises), and Geography – Global Forecast up to 2026

pages Pages: 110
tables Tables: 117
charts Charts: 72
country Regions/Countries: 4/10
compaines Companies: 22
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Speech analytics is the process of assessing recorded customer calls to gather information. This process is adopted to enhance communication and future interaction with the customers. Call recordings assist a firm in obtaining an unfamiliar perception about customer satisfaction. A speech analytic solution renders advanced functionalities and precious intellects from customer calls. The company further uses the information to determine the data associated with the firm's strategy, operational problems, and contact center agent performance. There is an increase in demand from contact centers to extract recorded customer interactions and gain intelligence for effective cost control and customer service strategies. Real-time speech analytics and speech engines assist companies in effective and fast decision-making. Lack of awareness about the different types of features in speech analytics tools and how they impact business worthiness may limit the market growth. The Speech Analytics Market is expected to grow at the rate of 20.3% CAGR by 2026.    

Research Methodology:

The speech analytics market has been analyzed by utilizing the optimum combination of secondary sources and in-house methodology, along with an irreplaceable blend of primary insights. The real-time assessment of the market is an integral part of our market sizing and forecasting methodology. Our industry experts and panel of primary participants have helped in compiling relevant aspects with realistic parametric estimations for a comprehensive study. The participation share of different categories of primary participants is given below:

Speech analytics Market

By Component

  • Solutions
    • Speech Engine
    • Indexing and Query Tools
    • Reporting and Visualization Tools
    • Workforce Optimization
    • Others
  • Services
    • Professional Services
    • Managed Services

By Application

  • Customer Experience Management
  • Call Monitoring
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others

By Deployment Mode

  • Cloud
  • On-premises

By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

As observed in the market by component, the speech analytics market is furcated into solutions and services. In solutions segmentation, the index and query tools solutions segment are holding a large share. This is large because of the increasing requirement of analyzing the recorded customers' calls to assess the customer intention and perform behavior analysis. Moreover, these solutions help the company gain the right customer's right perception at the right time.

As per the application, the speech analytics process is broadly applied in competitive intelligence, which provides this segment with higher market growth. Competitive intelligence has a significant role in the competitive advantage of the market, where the information regarding the competitors and customers is essential.

In terms of deployment mode, cloud deployment is holding the major share in the speech analytics market. Many industries adopt cloud deployment because it is a cost-effective option in speech analytics.

In the geographical market for speech analytics, North America has a substantial share in the market. The considerable share is ascribed to the rising demand for effective customer service to improve the customer experience and increase the adoption of new technology in business enhancements.

In the present competitive scenario, providing excellent customer satisfaction is considered an essential strategy for any enterprise's growth and firmness. One way to obtain this is by employing speech analytics. Most organizations aim to exceed customer expectations. Speech analytics allow organizations to disclose the invisible insights from customer interaction; thus aids in better understanding customer needs and effectively estimating the fluctuating customer needs. Thus, the factor mentioned above is majorly enhancing the global speech analytics market.

The leading vendors of the Speech Analytics Market are OpenText, Micro Focus, Voci Technologies, Business Systems, Enghouse Interactive, Tech Mahindra, NICE, Verint, Avaya, Genesys, Google, AWS, Vonage, Calabrio, CallMiner, Clarabridge, Eleveo, Almawave, Marchex, Castel, Aspect, Sabio, and Talkdesk.

Therefore, the businesses' primary focus is on customer retention, satisfaction, and a better customer experience, in which speech analytics has a prominent role. The various companies adopt this software to increase their growth and increase industry competition through market intelligence.

  • This report specifies the region and segment projected to witness the highest CAGR rate and dominate the market.
  • The report also analyzes geography, highlighting the consumption of the service in the region and the factors affecting the market in each region.
  • This report gives the competitive outlook, which includes the market ranking of the major players.
  • Further provides the information of new product launches, partnerships, business expansions, and market players' acquisitions.
  1. Executive Summary
  2. Industry Outlook
    1. Industry Overview
    2. Industry Trends
  3. Market Snapshot
    1. Market Definition
    2. Market Outlook
      1. Porter Five Forces
    3. Related Markets
  4. Market characteristics
    1. Market Overview
    2. Market Segmentation
    3. Market Dynamics
      1. Drivers
      2. Restraints
      3. Opportunities
    4. DRO - Impact Analysis
  5. Component: Market Size & Analysis
    1. Overview
    2. Solutions
      1. Speech Engine
      2. Indexing and Query Tools
      3. Reporting and Visualization Tools
      4. Workforce Optimization
      5. Others
    3. Services
      1. Consulting
      2. Professional Services
      3. Managed Services
  6. Application: Market Size & Analysis
    1. Overview
    2. Customer Experience Management
    3. Call Monitoring
    4. Agent Performance Monitoring
    5. Sales and Marketing Management
    6. Competitive Intelligence
    7. Risk and Compliance Management
    8. Others
  7. Deployment Mode: Market Size & Analysis
    1. Overview
    2. Cloud
    3. On-premises
  8. Geography: Market Size & Analysis
    1. Overview
    2. North America
    3. Europe
    4. Asia Pacific
    5. Rest of the World
  9. Competitive Landscape
    1. Competitor Comparison Analysis
    2. Market Developments
      1. Mergers and Acquisitions, Legal, Awards, Partnerships
      2. Product Launches and execution
  10. Vendor Profiles
    1. OpenText
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    2. Micro Focus
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    3. Voci Technologies
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    4. Business Systems
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    5. Enghouse Interactive
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    6. Tech Mahindra
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    7. NICE
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    8. Verint, Avaya
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    9. Genesys
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
    10. Google
      1. Overview
      2. Financial Overview
      3. Product Offerings
      4. Developments
      5. Business Strategy
  11. Companies to Watch
    1. AWS
      1. Overview
      2. Products & Services
      3. Business Strategy
    2. Vonage
      1. Overview
      2. Products & Services
      3. Business Strategy
    3. Calabrio
      1. Overview
      2. Products & Services
      3. Business Strategy
    4. CallMiner
      1. Overview
      2. Products & Services
      3. Business Strategy
    5. Clarabridge
      1. Overview
      2. Products & Services
      3. Business Strategy
    6. Eleveo
      1. Overview
      2. Products & Services
      3. Business Strategy
    7. Almawave
      1. Overview
      2. Products & Services
      3. Business Strategy
    8. Marchex
      1. Overview
      2. Products & Services
      3. Business Strategy
    9. Castel
      1. Overview
      2. Products & Services
      3. Business Strategy
    10. Aspect
      1. Overview
      2. Products & Services
      3. Business Strategy
    11. Sabio
      1. Overview
      2. Products & Services
      3. Business Strategy
    12. Talkdesk
      1. Overview
      2. Products & Services
      3. Business Strategy
  12. Analyst Opinion
  13. Annexure
    1. Report Scope
    2. Market Definitions
    3. Research Methodology
      1. Data Collation and In-house Estimation
      2. Market Triangulation
      3. Forecasting
    4. Report Assumptions
    5. Declarations
    6. Stakeholders
    7. Abbreviations

TABLE 1.           GLOBAL SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 2.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR SOLUTIONS, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 3.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR SPEECH ENGINE, BY TYPE, 2020-2026 (USD BILLION)

TABLE 4.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR INDEXING AND QUERY TOOLS, BY TYPE, 2020-2026 (USD BILLION)

TABLE 5.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR REPORTING AND VISUALIZATION TOOLS, BY TYPE, 2020-2026 (USD BILLION)

TABLE 6.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR WORKFORCE OPTIMIZATION, BY TYPE, 2020-2026 (USD BILLION)

TABLE 7.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR OTHERS, BY TYPE, 2020-2026 (USD BILLION)

TABLE 8.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR SERVICES, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 9.           GLOBAL SPEECH ANALYTICS MARKET VALUE FOR PROFESSIONAL SERVICES, BY TYPE, 2020-2026 (USD BILLION)

TABLE 10.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR MANAGED SERVICES, BY TYPE, 2020-2026 (USD BILLION)

TABLE 11.         GLOBAL SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 12.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR CUSTOMER EXPERIENCE MANAGEMENT, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 13.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR CALL MONITORING, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 14.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR AGENT PERFORMANCE MONITORING, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 15.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR SALES AND MARKETING MANAGEMENT, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 16.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR COMPETITIVE INTELLIGENCE, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 17.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR RISK AND COMPLIANCE MANAGEMENT, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 18.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR OTHERS, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 19.         GLOBAL SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODE, 2020-2026 (USD BILLION)

TABLE 20.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR CLOUD, 2020-2026 (USD BILLION)

TABLE 21.         GLOBAL SPEECH ANALYTICS MARKET VALUE FOR ON-PREMISES, BY GEOGRAPHY, 2020-2026 (USD BILLION)

TABLE 22.         NORTH AMERICA SPEECH ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2026 (USD BILLION)

TABLE 23.         NORTH AMERICA SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 24.         NORTH AMERICA SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 25.         NORTH AMERICA SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 26.         U.S SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 27.         U.S SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 28.         U.S SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 29.         CANADA SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 30.         CANADA SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 31.         CANADA SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 32.         EUROPE SPEECH ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2026 (USD BILLION)

TABLE 33.         EUROPE SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 34.         EUROPE SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 35.         EUROPE SPEECH ANALYTICS MARKET VALUE, DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 36.         GERMANY SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 37.         GERMANY SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 38.         GERMANY SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 39.         U.K SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 40.         U.K SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 41.         U.K SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 42.         FRANCE SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 43.         FRANCE SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 44.         FRANCE SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 45.         ITALY SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 46.         ITALY SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 47.         ITALY SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 48.         SPAIN SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 49.         SPAIN SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 50.         SPAIN SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 51.         ROE SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 52.         ROE SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 53.         ROE SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 54.         ASIA PACIFIC SPEECH ANALYTICS MARKET VALUE, BY COUNTRY, 2020-2026 (USD BILLION)

TABLE 55.         ASIA PACIFIC SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 56.         ASIA PACIFIC SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 57.         ASIA PACIFIC SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 58.         CHINA SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 59.         CHINA SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 60.         CHINA SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 61.         INDIA SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 62.         INDIA SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 63.         INDIA SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 64.         JAPAN SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 65.         JAPAN SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 66.         JAPAN SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 67.         REST OF APAC SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 68.         REST OF APAC SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 69.         REST OF APAC SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 70.         REST OF WORLD SPEECH ANALYTICS MARKET VALUE, BY COMPONENT, 2020-2026 (USD BILLION)

TABLE 71.         REST OF WORLD SPEECH ANALYTICS MARKET VALUE, BY APPLICATION, 2020-2026 (USD BILLION)

TABLE 72.         REST OF WORLD SPEECH ANALYTICS MARKET VALUE, BY DEPLOYMENT MODES, 2020-2026 (USD BILLION)

TABLE 73.         OPENTEXT: FINANCIALS          

TABLE 74.         OPENTEXT: PRODUCTS & SERVICES    

TABLE 75.         OPENTEXT: RECENT DEVELOPMENTS   

TABLE 76.         MICRO FOCUS: FINANCIALS    

TABLE 77.         MICRO FOCUS: PRODUCTS & SERVICES           

TABLE 78.         MICRO FOCUS: RECENT DEVELOPMENTS         

TABLE 79.         VOCI TECHNOLOGIES: FINANCIALS     

TABLE 80.         VOCI TECHNOLOGIES: PRODUCTS & SERVICES           

TABLE 81.         VOCI TECHNOLOGIES: RECENT DEVELOPMENTS          

TABLE 82.         BUSINESS SYSTEMS: FINANCIALS       

TABLE 83.         BUSINESS SYSTEMS: PRODUCTS & SERVICES 

TABLE 84.         BUSINESS SYSTEMS: RECENT DEVELOPMENTS

TABLE 85.         ENGHOUSE INTERACTIVE: FINANCIALS

TABLE 86.         ENGHOUSE INTERACTIVE: PRODUCTS & SERVICES

TABLE 87.         ENGHOUSE INTERACTIVE: RECENT DEVELOPMENTS    

TABLE 88.         TECH MAHINDRA: FINANCIALS

TABLE 89.         TECH MAHINDRA: PRODUCTS & SERVICES      

TABLE 90.         TECH MAHINDRA: RECENT DEVELOPMENTS     

TABLE 91.         NICE: FINANCIALS       

TABLE 92.         NICE: PRODUCTS & SERVICES 

TABLE 93.         NICE: RECENT DEVELOPMENTS

TABLE 94.         VERINT: FINANCIALS   

TABLE 95.         VERINT: PRODUCTS & SERVICES         

TABLE 96.         VERINT: RECENT DEVELOPMENTS        

TABLE 97.         AVAYA: FINANCIALS    

TABLE 98.         AVAYA: PRODUCTS & SERVICES          

TABLE 99.         AVAYA: RECENT DEVELOPMENTS         

TABLE 100.       GENESYS: FINANCIALS

TABLE 101.       GENESYS: PRODUCTS & SERVICES      

TABLE 102.       GENESYS: RECENT DEVELOPMENTS     

TABLE 103.       GOOGLE: FINANCIALS 

TABLE 104.       GOOGLE: PRODUCTS & SERVICES       

TABLE 105.       GOOGLE: RECENT DEVELOPMENTS      

TABLE 106.       AWS: PRODUCTS & SERVICES 

TABLE 107.       VONAGE: PRODUCTS & SERVICES       

TABLE 108.       CALABRIO: PRODUCTS & SERVICES     

TABLE 109.       CALLMINER: PRODUCTS & SERVICES   

TABLE 110.       CLARABRIDGE: PRODUCTS & SERVICES          

TABLE 111.       ELEVEO: PRODUCTS & SERVICES         

TABLE 112.       ALMAWAVE: PRODUCTS & SERVICES   

TABLE 113.       MARCHEX: PRODUCTS & SERVICES     

TABLE 114.       CASTEL: PRODUCTS & SERVICES         

TABLE 115.       ASPECT: PRODUCTS & SERVICES         

TABLE 116.       SABIO: PRODUCTS & SERVICES           

TABLE 117.       TALKDESK: PRODUCTS & SERVICES

Research Framework

Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting
Methodology

Market related information is congregated from both primary and secondary sources.

Primary sources

Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.

outicon

Speech Analytics Market by Component (Solutions and Services), Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Competitive Intelligence, and Others), Deployment Mode (Cloud and On-premises), and Geography – Global Forecast up to 2026
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