This market research report includes a detailed segmentation of the global digital customer experience and Service automation (DXE) market by application area (Retail, BFSI, Telecom, Healthcare, Transportation & Logistics and Others), and by regions (North America, Europe-Middle East & Africa (EMEA), Asia Pacific (APAC), and Latin America). The market research report identifies Adobe, Salesforce, IBM, Oracle, SAP, Sitecore, and Episerver as the major vendors operating in the global digital customer experience and Service automation (DXE).
Overview of the Digital Customer Experience and Service Automation Market
Infoholic’s market research report predicts that the global digital customer experience and service automation (DXE) market will grow at a CAGR of 29% during the forecast period. The market for digital customer experience and service automation (DXE) is driven by increasing prevalence of digital platforms and need to optimize the customer journey to maintain a competitive edge in the market. The large-scale deployment of IoT-based digital touchpoints along with advanced big-data analytical tools for customer intelligence has been the major facilitator for this rapidly increasing focus on customer-centric transformation.
According to the digital customer experience and service automation (DXE) industry analysis, EMEA accounted for the largest share of the global digital customer experience and service automation DXE market, in spite of the stringent regulatory mandates in the region. The reason for the market’s growth in the EMEA is due to the increasing initiatives like digital single market platform, citizen-driven smart initiatives across the EU region, and the rapid development initiatives across the GCC countries in the Middle East. The North American region has the highest number of technology innovators and market disruptors although it has not directly translated to significantly high formal enterprise level strategic implementations.Competitive analysis and key vendors
The digital customer experience and service automation (DXE) report covers and analyzes the key vendors in the digital customer experience and service automation (DXE) market. The various organic as well as inorganic growth strategies like mergers & acquisitions, collaboration & partnerships, joint ventures, and few other strategies have been analyzed to establish their relevance to the market.
The report contains an in-depth analysis of the vendor’s profile, including recent developments and key product offerings that are pertinent to the market.
Some of the key vendors profiled in the study are:
- Sitecore and
There are numerous other vendors that have been studied based on the portfolio, geographical presence, marketing & distribution channels, revenue generation, and significant investments in R&D, for analysis of the entire ecosystem.
Digital Customer Experience and Service Automation Market by Application
- Transportation & Logistics and
The report also includes the complete insight of the industry and aims to provide an opportunity for the emerging and established players to understand the market trends, current scenario, initiatives taken by the government, and the latest technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and to take informed decisions.
Digital Customer Experience and Service Automation Market by Regions
Even with a positive foundation in the North American region, inundated with the highest number of technology innovators and market disruptors, it has not directly translated to significantly high formal enterprise level strategic implementations. A large number of organizations in the region are still lagging behind their counterparts in some of the nations across APAC and Europe, with over 20% organizations still besieged in the planning phase and almost 25% with digital strategies started in siloes.
- North America
- Europe-Middle East & Africa (EMEA)
- Asia Pacific (APAC) and
- Latin America
Digital Customer Experience and Service Automation Market Benefits
The report provides an in-depth analysis of the digital customer experience and service automation (DXE) market. The increasingly competitive market environment with widespread digital transformation initiatives represents attractive opportunities for all prominent key stakeholders in the market including service providers, OEMs, and digital software platform providers. The DXE offerings aim at creating seamless customer engagement and reduce operational silos, thereby creating a congenial and sustainable business environment. This report is directed to address opportunities for almost all key stakeholders including.
- Application developers and solution vendors
- System integrators and resellers
- Professional training providers
- Managed service providers
- OEM vendors
- IT governance consultants, auditors, and manager
- End-users – consumers/enterprise users