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conversational system market global drivers restraints opportunities trends and forecasts up to 2023

Global Conversational market By Deployment (Cloud based, and on-premise);By End-Users( Telecom & IT, Public Sector, Energy & Utilities, Retail, and Manufacturing); By Regions (Americas, EMEA, and, APAC) Drivers, Opportunities, Restraints, Trends, and Forecast to 2023

pages Pages: 61
tables Tables: 12
charts Charts: 34
country Regions/Countries: 3/8
compaines Companies: 10
enqhours Enquiry Hours: 10
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The conversational system is a cognitive computing tool, which can process a simple and bidirectional text/voice dialog into meaningful output. It is an advanced model that makes use of multiple modalities (sound, sight, and tactile) to provide communication across the digital device mesh (IoT systems, sensors, and appliances). These systems can be used to process complex conversation; for instance, collecting verbal description from the witness and generating the sketch of the suspect for the police investigation purpose.

The conversational system is mainly an interactive platform designed to communicate with humans with specified coherent structure. These conversations are enabled with gestures, haptic feedback, and others. Conversational systems implement the functionalities of cognitive computing, artificial intelligence, Internet of Things, and others. These systems consist of hardware and software components being used to generate appropriate output responses. The deployment models for this system are cloud-based and on-premise.

Market Analysis:

According to Infoholic Research, the global conversational systems market revenue is expected to reach $850.65 million by 2023, growing at a CAGR of around 26.03% during the forecast period. Increasing IoT connectivity, M2M communication, need for real-time computing of time-critical process, and increase in demand for connected devices majorly drive the conversational systems market growth. In addition, the availability of a large volume of data and rapidly growing data complexity in the organization will spur the demand for conversational systems. The increase in the need for self-learning systems to mimic human brains is the primary factor responsible for the development of the industry.

Market Segmentation Analysis:

The report provides a wide-ranging evaluation of the market. It provides in-depth qualitative insights, historical data, and supportable projections & assumptions about the market size. The projections featured in the report have been derived using proven research methodologies and assumptions based on the vendor’s portfolio, blogs, whitepapers, and presentations. Thus, the research report serves every side of the market and is segmented based on regional markets, deployment, and end-users.

Countries and Vertical Analysis:

The report contains an in-depth analysis of the vendor profiles, which include financial health, business units, key business priorities, SWOT, strategies, and views; and competitive landscape. The key and the prominent vendors covered in the report include 3M, Enterra Solutions, IBM Corporation, Hewlett-Packard, Google, Palantir Technologies, Microsoft Corporation, and others. Most of the major players are in the Americas region. The vendors have been identified based on the portfolio, geographical presence, marketing & distribution channels, revenue generation, and significant investments in R&D.

The countries covered in the report are the US, Canada, the UK, France, Germany, India, China, and, Japan. Among these, Japan, the US, and China are expected to grow at a high rate during the forecast period (2017-2023) owing to an increase in the penetration rate of connected devices and growing popularity of the smartphones.

Competitive Analysis

The report covers and analyses the global conversational systems market. Various strategies, such as joint ventures, partnerships, collaborations, and contracts, have been considered. In addition, as customers are in search of better solutions, there will be a rise in the number of partnerships along with mergers, acquisitions, and collaborations during the forecast period.

The report includes complete insights of the industry and aims to provide an opportunity for the emerging and established players to understand the market trends, current scenario, initiatives taken by the government, and the latest technologies related to the market. In addition, it helps the venture capitalists in understanding the companies better and take informed decisions.

Regional Analysis

The Americas is the dominating region, which holds the largest share of the global conversational systems market owing to the presence of major players in this region. In addition, they have the largest base for technological innovations and adoption. Asia Pacific (APAC) is among the fastest growing regions in the global conversational systems market. Emerging economies, such as China and India, are developing on technology innovation; and increasing adoption of automated tool to enhance productivity at the workplace is the key driver for the growth of the market in the Asia Pacific region. EMEA is expected to capture the third largest market share in terms of revenue due to the huge involvement of technology in various sectors including BFSI, manufacturing, education, and healthcare.


The report provides an in-depth analysis of the global conversational systems market aiming to reduce time to market for products and services, reduce operational cost, improve accuracy, and operational performance. The report offers a comprehensive evaluation of the market. It provides in-depth qualitative insights, historical data, and verifiable projections about market size. The projections featured in the report have been derived using proven research methodologies, primary calls, and valid assumptions. By doing so, the research report serves as a repository of analysis and information for every facet of the market, including but not limited to regional markets, technology, types, and applications. Further, the report provides details about the major challenges impacting the market growth.

1     Industry Outlook  

1.1        Industry Overview

1.2        Industry Trends

1.3        PEST Analysis

2     Report Outline  

2.1        Report Scope

2.2        Report Summary

2.3        Research Methodology

2.4        Report Assumptions

3     Market Snapshot 

3.1        Total Addressable Market

3.2        Segmented Addressable Market

3.3        Related Markets

  1. AI in Homes

  2. Smart Meters

4     Market Outlook  

4.1        Overview

  1. Market Definition – Infoholic Research

4.2        Market Trends and Impact

4.3        Market Segmentation

4.4        Porter 5 (Five) Forces

5     Market Characteristics 

5.1        Evolution

5.2        Value Chain

5.3        Benefits and Challenges of Conversational System Market

5.4        Factors Influencing Conversational System

5.5        Market Dynamics

  1. Drivers    Focusing on IoT, and M2M communication system    Proliferation of digital intelligent devices    Data boom and digitalization    Enhanced global broadband connectivity

  1. Restraints    High upfront cost    Lack of standards and interoperability      Supports High-End Smart Devices    Low awareness

  1. Opportunities    Opportunities for growth of wearable devices Opportunities from developing economy Opportunities for telecom providers

5.6        DRO – Impact Analysis

6     End-Users 

6.1        Overview

6.2        Telecom & IT

  1. Market Size and Analysis

6.3        Public Sector

  1. Market Size and Analysis

6.4        Energy & Utilities

  1. Market Size and Analysis

6.5        Retail

  1. Market Size and Analysis

6.6        Manufacturing

  1. Market Size and Analysis

7     Deployment 

7.1        Overview

7.2        Cloud-based

7.3        On-Premise

8     Regions 

8.1        Overview

8.2        Americas

  1. Market Size and Analysis

  2. DRO for the Americas

  3. US 34

  4. Canada

8.3        EMEA

  1. Market Size and Analysis

  2. DRO for EMEA

  3. UK

  4. France

  5. Germany

8.4        APAC

  1. Market Size and Analysis

  2. DRO for APAC

  3. India

  4. China

  5. Japan

9     Vendor Profiles

9.1        Microsoft Corporation


1.1.1.   Business Units

1.1.2.   Business Focus

1.1.3.   SWOT Analysis

1.1.4.   Business Strategies

9.2        IBM Corporation

1.1.5.   Overview

1.1.6.   IBM Corporation: Overview snapshot

1.1.7.   Business Units

1.1.8.   Geographic Revenue

1.1.9.   Business Focus

1.1.10. SWOT Analysis

1.1.11. Business Strategies

9.3        Google Inc.

  1. Overview

  2. Business Units

  3. Geographic Revenue

  4. Business Focus

  5. SWOT Analysis

  6. Business Strategies

10   Global Generalist 

10.1     SAP SE

  1. Overview

10.2     Numenta

  1. Overview

10.3     Palantir Technologies

  1. Overview

10.4     Enterra Solutions

  1. Overview

10.5     Nuance Communications Inc

  1. Overview

10.6     Tibco Software

  1. Overview

10.7     Saffron Technology

  1. Overview

10.8     Cognitive Scale

  1. Overview




Research Framework

Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.


Global Conversational market By Deployment (Cloud based, and on-premise);By End-Users( Telecom & IT, Public Sector, Energy & Utilities, Retail, and Manufacturing); By Regions (Americas, EMEA, and, APAC)  Drivers, Opportunities, Restraints, Trends, and Forecast to 2023
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