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bpaas market

BPaaS Market By Organization Size (Small and Medium Enterprises and Large Enterprises), By Business Process (Accounting and Finance, Human Resource Management, Sales and Marketing, Customer Service and Support, Operations, Procurement and Supply Chain, and Others), By Application (BFSI, Telecom & IT, Healthcare, Manufacturing, Government, Retail & Ecommerce, and Others) and By Region (North America, Europe, APAC, and RoW) – Global Forecast up to 2025

pages Pages: 80
tables Tables: 40
charts Charts: 35
country Regions/Countries: 4/9
compaines Companies: 15
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This market research report includes a detailed segmentation of the global BPaaS market by Organization Size (Small and Medium Enterprises and Large Enterprises), by Business Process (Accounting and Finance, Human Resource Management, Sales and Marketing, Customer Service and Support, Operations, Procurement and Supply Chain, and Others), by Application (BFSI, Telecom & IT, Healthcare, Manufacturing, Government, Retail & Ecommerce, and Others) and by Geography (North America, Europe, APAC, and RoW). The market research report identifies Accenture, IBM, Capgemini, Cognizant Technology Solutions, EXL, Fujitsu, Genpact, HCL, Tata Consultancy Services, Wipro, Tech Mahindra, Oracle, and SAP SE are the major vendors operating in the global BPaaS market.

Overview of the Global BPaaS Market

According to Infoholic Research, the global BPaaS market will grow at a rate of over 11% during the forecast period 2019–2025. The market for BPaaS is predominantly driven by the growing need to comply with regulations and the focus on cost-effective processes across the end-users. Implementation of BPaaS provides increased mobility resulting in enhancing business growth and expansion. However, the lack of well-developed IT infrastructure in emerging countries such as Philippines and Bangladesh is expected to hamper the market growth.

The BPaaS market will witness substantial growth owing to the growing demand for efficient, agile, and cost-effective services across the enterprises. Additionally, the BPaaS solutions provide security of data and ease in the data recovery process, which is expected to drive the growth of the global BPaaS market during the forecast period 2019–2025. Increasing adoption of BPaaS in the banking and finance sector, owing to growing security concerns is also expected to boost the market growth in the coming years. However, a lack of understanding of cloud and integration of BPaaS solutions within the existing infrastructure is creating a challenging environment for global BPaaS market due to significant third-party dependence. Hence the adoption of suitable business process service plan and its deployment plays a vital role in the work scenario.

According to the BPaaS market analysis, North America accounted for the largest share of the global BPaaS market in 2018. With the presence of the highest number of technology innovators and increasing adoption of BPaaS in this region it is expected to dominate the market during the forecast period. The Asia Pacific region is expected to witness the fastest growth rate due to the growing implementation of BPaaS to reduce capital expenditure and improve operational efficiency.

BPaaS Market: Competitive Analysis and Key Vendors

The report covers and analyzes the global BPaaS market. Major vendors across different verticals are increasingly developing products and investments in this market and as a result, the BPaaS market is expected to grow at a decent pace in the coming years. The key players in the BPaaS market are adopting various organic as well as inorganic growth strategies such as mergers & acquisitions, collaborations & partnerships, joint ventures, and few other strategies to gain the competitive advantage in the market.

Few of the Key Vendors in the BPaaS Market:

  • Accenture

  • IBM

  • Capgemini

  • Cognizant Technology Solutions

  • Fujitsu

  • Genpact

  • HCL

  • Tata Consultancy Services

  • Wipro

  • Tech Mahindra

  • Oracle Corporation


These companies are providing various services and products related to the BPaaS systems. There are numerous other vendors that have been studied based on the portfolio, geographical presence, marketing & distribution channels, revenue generation, and significant investments in R&D for analysis of the entire ecosystem.

BPaaS Market Segmentation By Organization Size


  • Small and Medium Enterprises

  • Large Enterprises


On the basis of organization size, the BPaaS market is segmented to small and medium enterprises and large enterprises. The small and medium enterprises segment is expected to have a significant growth rate during the forecast period 2019–2025.

BPaaS Market Segmentation By Business Process



  • Accounting and Finance

  • Sales and Marketing

  • Human Resource Management

  • Procurement and Supply Chain

  • Customer Service and Support

  • Operations

  • Others


Based on the business process, the market is segmented into Accounting and Finance, Sales and Marketing, Human Resource Management, Procurement, and Supply Chain, Customer Service and Support, Operations, and Others. The others segment includes OMaaS and Managed Marketing Service. Accounting and Finance and Sales and Marketing processes will contribute significantly during the forecast period.

BPaaS Market Segmentation By Application



  • BFSI

  • Telecom & IT

  • Healthcare

  • Manufacturing

  • Government

  • Retail & Ecommerce

  • Others


Based on application, the market is segmented into BFSI, Telecom & IT, Healthcare, Manufacturing, Government, Retail & Ecommerce, and Others. BFSI and Telecom & IT are the major contributors in the global BPaaS market.

BPaaS Market Research Benefits

The report provides an in-depth analysis of the BPaaS market. Factors such as increasing focus on cost-effective processes and increased mobility are positively impacting the demand for BPaaS globally. During the forecast period, BFSI is expected to contribute significantly owing to the rising adoption of cloud solutions and increasing focus on accounting and finance for enhancing abilities and efficiently managing expenses associated with processes.

The small and medium enterprises (SMEs) are expected to gain a competitive edge in the coming years as they are leveraging reduced costs of operations and dropping the total cost of ownership which is likely to impact the revenue generated by the small and medium enterprises segment during the forecast period.


1              Executive Summary

1.1          Synopsis of Key Findings

2              Industry Outlook

2.1          Overview

2.2          Key Industry Trends

3              Market Snapshot

3.1          Total Addressable Market

3.2          Segmented Addressable Market

3.2.1      PEST Analysis

3.2.2      Porter’s Five Force Analysis

3.3          Related Markets

4              Market Characteristics

4.1          Market Evolution

4.1.1      Ecosystem

4.2          Market Trends and Impact

4.3          Value Chain Analysis

4.4          Market Segmentation

4.5          Market Dynamics

4.5.1      Market Drivers

4.5.2      Market Restraints

4.5.3      Market Opportunities

4.5.4      DRO - Impact Analysis

5              BPaaS Market By Organization Size – Market Size and Analysis

5.1          Overview

5.1.1      Small and Medium Enterprises

5.1.2      Large Enterprises

6              BPaaS Market By Business Process – Market Size and Analysis

6.1.1      Accounting and Finance

6.1.2      Sales and Marketing

6.1.3      Human Resource Management

6.1.4      Procurement and Supply Chain

6.1.5      Customer Service and Support

6.1.6      Operations

6.1.7      Others (OMaaS and Managed Marketing Service)

7              BPaaS Market By Application – Market Size and Analysis

7.1.1      BFSI

7.1.2      Telecom & IT

7.1.3      Healthcare

7.1.4      Manufacturing

7.1.5      Government

7.1.6      Retail & Ecommerce

7.1.7      Others

8              Market Segmentation By Region – Market Size and Analysis

8.1          Overview

8.2          North America

8.2.1      US

8.2.2      Canada

8.3          Europe

8.3.1      UK

8.3.2      Germany

8.3.3      RoE

8.4          APAC

8.4.1      China

8.4.2      Japan

8.4.3      India

8.4.4      RoAPAC

8.5          RoW

8.5.1      MEA

8.5.2      Latin America

9              Competitive Landscape

9.1          Competitor Analysis

9.2          Product/Offerings Portfolio Analysis

9.3          Market Developments

9.3.1      Mergers & Acquisitions (M&A), Expansions, and Partnerships

9.3.2      Business Restructuring

9.3.3      Product Launches & Exhibitions

10           Vendor Profiles

10.1        Accenture

10.1.1    Analyst Opinion

10.1.2    Business Analysis

10.2        IBM

10.2.1    Analyst Opinion

10.2.2    Business Analysis

10.3        Capgemini

10.3.1     Analyst Opinion

10.3.2     Business Analysis

10.4        Cognizant Technology Solutions

10.4.1     Analyst Opinion

10.4.2    Business Analysis

10.5        Fujitsu

10.5.1     Analyst Opinion

10.5.2    Business Analysis

10.6        Genpact

10.6.1      Analyst Opinion

10.6.2    Business Analysis

10.7        HCL

10.7.1    Analyst Opinion

10.7.2    Business Analysis

10.8        Tata Consultancy Services

10.8.1    Analyst Opinion

10.8.2    Business Analysis

10.9        Wipro

10.9.1     Analyst Opinion

10.9.2    Business Analysis

10.10     Tech Mahindra

10.10.1  Analyst Opinion

10.10.2  Business Analysis

10.11     Oracle Corporation

10.11.1    Analyst Opinion

10.11.2 Business Analysis

10.12     SAP SE

10.12.1      Analyst Opinion

10.12.2    Business Analysis

(Overview, products, recent developments, and business strategy for all vendors; the vendors' list provided is tentative and may change/increase during the time of the study)

11           Companies to Watch for

12           Annexure

12.1        Report Scope

12.2        Market Definition

12.3        Research Methodology

12.3.1    Data Collation & In-house Estimation

12.3.2    Market Triangulation

12.3.3    Forecasting

12.4        Study Declarations

12.5        Report Assumptions

12.6        Stakeholders

12.7        Abbreviations

Research Framework

Infoholic Research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources

Involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources

Include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.


BPaaS Market By Organization Size (Small and Medium Enterprises and Large Enterprises), By Business Process (Accounting and Finance, Human Resource Management, Sales and Marketing, Customer Service and Support, Operations, Procurement and Supply Chain, and Others), By Application (BFSI, Telecom & IT, Healthcare, Manufacturing, Government, Retail & Ecommerce, and Others) and By Region (North America, Europe, APAC, and RoW) – Global Forecast up to 2025
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