Global Audio Analytics Market Forecast to 2024

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[71 Report Pages] There are several industries where audio analytics can have a positive impact. Some of the major areas where audio analytics could be deployed are contact/support centres, BFSI, retail and eCommerce, telecom and IT, and healthcare. With its implementation, the industries can reduce the overall business process cost by leveraging technologies including artificial intelligence and machine learning. This will help the organizations in automation and improve business processes, thus resulting in enhanced customer’s experience.

Global audio analytics market is categorized based on the presence of diversified small and large vendors. Avaya, NICE, and Verint are some of the key vendors and are increasing their footprint, however small vendors are competing with them in the global market by maintaining competitive pricing and customized product offering. By entering into alliances and strategic partnerships with other players in the market, the global vendors are expected to grow further during the forecast period.

According to Infoholic Research, the global audio analytics market will grow at a CAGR of 18.2% during the forecast period 2018–2024. The aim of this report is to define, describe, and forecast the audio analytics market on the basis of segments, which includes type, component, end-user, and regions. In addition, it helps the venture capitalists in understanding the companies better and make well-informed decisions. It is primarily designed to provide the company’s executives with strategically substantial competitor information, data analysis, and insights about the market, development, and implementation for an effective marketing plan.

The global audio analytics market is categorized based on four segments – type, component, end-user, and regions.

Audio Analytics Market by Type

  • Speech
  • Voice
  • Others(Incoherent noise, sound, cacophony)

Audio Analytics Market by Component

  • Search Engine
  • Indexing Analysis and Query
  • Reporting and Visualization

Audio Analytics Market by End-User

  • Contact/support centres
  • BFSI
  • Telecom & IT
  • Retail & eCommerce
  • Healthcare

Audio Analytics Market by Regions

1. Americas

  • North America
  • Latin America

2. EMEA

  • Europe
  • Middle East
  • Africa

3. APAC

  • East Asia
  • South Asia
  • South–East Asia
  • Oceania
  1. The report comprises an analysis of vendor profile, which includes financial status, business units, key business priorities, SWOT, business strategies, and views.
  2. The report covers the competitive landscape, which includes M&A, joint ventures & collaborations, and competitor comparison analysis.
  3. In the vendor profile section, for companies that are privately held, the financial information and revenue of segments will be limited.

The key players offering audio analytics solutions across the globe include:

  • Avaya
  • Genesys
  • NICE
  • SESTEK
  • Verint

Some of the other prominent players in the audio analytics market include:

  • CallMiner
  • Sound Intelligence
  • Yactraq Online

1                Executive Summary

1.1            Audio Analytics Market Share by Type and by Component (2017 and 2024 )

2                Industry Outlook

2.1            Industry Snapshot

2.1.1        Industry Overview

2.1.2        Industry Trends

3                Market Snapshot

3.1            Total Addressable Market

3.2            Segmented Addressable Market

3.2.1        PEST Analysis

3.2.2        Porter’s Five Force Analysis

3.3            Related Markets

4                Market Characteristics

4.1            Market Evolution

4.2            Market Segmentation

4.3            Market Dynamics

4.3.1        Drivers

4.3.1.1    Increasing demand for conversational customer relationship management (CRM) services

4.3.1.2    Advancements in security systems

4.3.1.3    Proliferation of voice-enabled devices

4.3.2        Restraints

4.3.2.1    Demand for data scientist with adequate NLP skills

4.3.2.2    High initial setup cost

4.3.2.3    Integration of audio analytics technology with existing infrastructure

4.3.3        Opportunities

4.3.3.1    Growth of conversational platforms with AI across industries

4.3.3.2    Enhanced customer experience

4.3.3.3    Lower operational expenditure due to high levels of automation

4.3.4        DRO – Impact Analysis

5                Audio Analytics Market by Type

5.1            Overview

5.2            Speech

5.3            Voice

5.4            Others

6                Audio Analytics Market by Component

6.1            Overview

6.2            Speech Engine

6.3            Indexing, Analysis and Query

6.4            Reporting and Visualization

7                Audio Analytics Market by End User

7.1            Overview

7.2            Contact/Support Centers

7.3            BFSI

7.4            Telecom & IT

7.5            Retail & eCommerce

7.6            Healthcare

7.7            Others

8                Audio Analytics Market by Geography

8.1            Overview

8.2            Americas

8.3            EMEA

8.4            APAC

9                Competitive Landscape

9.1            Competitor Analysis

9.2            Product/Offerings Portfolio Analysis

9.3            Market Developments

9.3.1        Mergers & Acquisitions (M&A)

9.3.2        Product Launches & Exhibitions

10             Vendor Profiles

10.1          Avaya

10.1.1      Overview

10.1.2      Product Profile

10.1.3      Business Units

10.1.4      Geographic Revenue

10.1.5      Recent Developments

10.1.6      Business Focus

10.1.7      SWOT Analysis

10.2          Genesys

10.2.1      Overview

10.2.2      Product Profile

10.2.3      Recent Developments

10.2.4      Business Focus

10.2.5      SWOT Analysis

10.3          NICE

10.3.1      Overview

10.3.2      Product Profile

10.3.3      Business Units

10.3.4      Geographic Revenue

10.3.5      Recent Developments

10.3.6      Business Focus

10.3.7      SWOT Analysis

10.4          SESTEK

10.4.1      Overview

10.4.2      Product Profile

10.4.3      Business Focus

10.4.4      SWOT Analysis

10.5          Verint

10.5.1O  verview

10.5.2    Product Profile

10.5.3    Business Units

10.5.4    Geographic Revenue

10.5.5    Recent Developments

10.5.6    Business Focus

10.5.7    SWOT Analysis

11          Companies to Watch for

11.1       CallMiner

11.1.1    Overview

11.1.2    Product Profile

11.1.3    Analyst Opinion

11.2       Sound Intelligence

11.2.1    Overview

11.2.2    Product Profile

11.2.3    Analyst Opinion

11.3       Yactraq Online

11.3.1    Overview

11.3.2    Product Profile

11.3.3    Analyst Opinion

12          Annexure

12.1       Report Scope

12.2       Research Methodology

12.2.1    Data Collation & In-house Estimation

12.2.2    Market Triangulation

12.2.3    Forecasting

12.3       Study Declarations

12.4       Report Assumptions

12.5       Abbreviations

Infoholic research works on a holistic 360° approach in order to deliver high quality, validated and reliable information in our market reports. The Market estimation and forecasting involves following steps:

  • Data Collation (Primary & Secondary)
  • In-house Estimation (Based on proprietary data bases and Models)
  • Market Triangulation
  • Forecasting

Market related information is congregated from both primary and secondary sources.

Primary sources involved participants from all global stakeholders such as Solution providers, service providers, Industry associations, thought leaders etc. across levels such as CXOs, VPs and managers. Plus, our in-house industry experts having decades of industry experience contribute their consulting and advisory services.

Secondary sources include public sources such as regulatory frameworks, government IT spending, government demographic indicators, industry association statistics, and company publications along with paid sources such as Factiva, OneSource, Bloomberg among others.