Press Release

Live Chat Software Market worth 7.29% CAGR by 2026

May, 2021

" COVID-19 Impact on Live chat software Market, size, share, growth, industry analysis, and forecast 2020-2026 "

Live chat software allows organizations to interact with their website visitors in real-time via chat windows. Live chat is real-time communication among two customers through a PC. Client service delegates can utilize live chat software to provide help to clients who have queries regarding products or website navigations. Support agents can stimulate users' interaction with pop-up chat boxes or wait for guests to connect with questions or concerns proactively.

The rising adoption of live chat software by the retail sector is likely to foster the growth of the live chat software market. Organizations are adopting the web chat software to help them in staffing the chat channels adequately, rendering service improvements by analyzing the needs of chat agents and customers. Furthermore, due to the sudden outbreak of the COVID-19, governments of several countries have enforced complete lockdowns. Therefore, businesses that sell their products through offline distribution channels have been shut temporarily. This, in turn, has improved the sales of food items and various products on e-commerce channels and elevated the demand for live chat software to offer 24X7 customer supports and solve their queries and problems. Apart from this, due to the rapid urbanization, several small-medium enterprises are deploying cloud-based live chat software to offer enhanced user experience and expand their market reach.

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Moreover, the combination of social media and live chat software has bolstered the market growth. Rising awareness about advantages of the live chat software is creating potential opportunities for market growth.

The Live Chat Software Market research report titled “Live Chat Software Market based on Type, End-User and Geography–Global Forecast up to 2026.

Prominent players of the live chat software market include LogMeIn, Inc., Woopra, Inc., Provide Support LLC, Freshdesk, Inc., and LivePerson, Inc.

Asia Pacific region is likely to lead the market due to the increasing requirement to improve customer relationship management (CRM). Rising awareness about the benefits of live chat software over traditional customer support is augmenting the market's growth in the region.

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The report consists of 78 Tables and 48 charts depicting the in-depth market study and the impact analysis of COVID-19. View detailed TOC here.

Live Chat Software Market based on Type

  • Customer Service Live Chat Systems
  • Informational Service Live Chat Systems
  • Sales Live Chat Systems

Live Chat Software Market based on End-User

  • Retail & Ecommerce
  • Travel & Hospitality
  • Healthcare
  • BFSI
  • Media & Entertainment
  • Telecom & IT
  • Government
  • Others

Live Chat Software Market based on Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

Mr. Karthick Subramani

Infoholic Research LLP

Marketing & Communication