Guest Columns

Strategic Value of Implementing Shared Services
September, 2019

The Shared services were in vogue during the 70’s and 80’s in the US. Large organizations set up shared services in the US to optimize/reduce administrative costs. With the Telecom revolution in India during the 80’s resulted in the beginning of a new Industry in the 90

Read More

Designing Accidental Innovations
August, 2019

Right from the storied accidental invention of the lifesaving penicillin to the all-pervasive 3M’s Post-it notes, there are several instances of how serendipity smiled and paved way to massive upsides. While accidents have a place in the annals of scientific and non-scientific innovations, what happens after an accident is no accident. It’s meticulous planning, years of ensuing development, and wrapping a compelling business around the apparent failure. The fancier part is the serendipity while executio...

Read More

Improving Customer Experience (CX) with Data Visualization (DV)
July, 2019

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use it for their benefit. But the increasing number of these interactions implies that it is impossible to look at each one of them individually or to understand the individual customer journey. That is where Data visualization comes in. It can help customer-facing teams to improve their customer experience and point out the areas for improvement by using data analytics, and machine learning on cus...

Read More

‘Emotional & Social Intelligence’ – a precursor to innovation and societal progress
July, 2019

Ingenuity is one of the intrinsic qualities of human beings. Look at human evolution and you will realize that we began discovering and inventing much before we invented the term ‘discovery’ or discovered the term ‘invention’. Even later, and much before the words like ‘creative thinking’, ‘innovation’, ‘lateral thinking’ and ‘thinking out of the box’ came in our parlance, we were still tinkering and experimenting all the time. However, in those times, what led to it was no...

Read More

How Augmented Reality and Virtual Reality are rapidly changing the landscape of modern business and transforming customer perceptions
May, 2019

Augmented, Virtual and Mixed Reality have the remarkable ability to alter our perceptions of the world around us. Virtual reality (VR) can transcend us to never before seen worlds, Augmented Reality (AR) can place products right in front us in the real world, enhancing our perception of real world. Over the past year, tech giants Google and Apple have invested heavily on AR/VR, this highlights the high potential of the technology and we at Kluarc believe in its potential. We showcase how AR/VR is changing the way organisations operate due to it...

Read More

If you are not Artificial, you are Dead
April, 2019

In a survey on autonomous cars, a group of respondents were asked, in case the car is approaching a couple of kids on the road and in avoiding the clash with the kids, there are chances of a fatal injury to the owner. Whom should the car save?. Majority of the respondents said ‘the Kids’ without a blink. However, when informed that the occupant in the car might be the respondent themselves, not many were so confident about their answer. This predicament, cited by famous author Yual Noah Hariri in his latest book, ’21 Lessons f...

Read More

Importance of Compliance Regulations in Today's World
March, 2019

The world we live in is becoming very convenient at some level, and at the same time, the risks have gone up considerably. Hence it is very important to understand a topic like regulatory compliance.  A compliance often encompasses these values, its ethics policy, the employee handbook, and policies for complying with legal obligations. The first formal work on Regulatory Compliance was published in 2007, where the official definition was laid out as "the integrated collection of capabilities that enable an organization to reliably ac...

Read More

Telecom Connectivity in India - Promises vs Deliveries
February, 2019

Telecom Regulatory Authority of India’s (TRAI) quarter-ending report dated September 30, 2018 states that India is currently host to 560 million wireless internet subscribers, with a quarterly growth of 9.32% and average wireless data usage clocking 8.32 GB per month. A recently released report by Cisco states that by 2022, India would have over 800 million smartphone users and would propel the country’s per capita data consumption to almost 14.2 gigabytes (GB) that stood at 2.4 GB in 2017.It goes without saying ...

Read More

New Technologies Solving Problems or Raising Challenges
February, 2019

Today, we are in the world of advancing technology for Humanity. We can leverage new technologies to address some of our biggest challenges; a dangerously changing climate; pressure on natural resources like water and food; and historic levels of inequality.The many opportunities provided by new technology are largely used to help solve issues that an organization, Government or consumer is having – streamlining processes, improving efficiency, enhancing customer experience, and ultimately new technology should be desi...

Read More

Manufacturing Automation Minimizing Human Intervention
December, 2018

Tomoyuki YAMATO moved from Singapore in 2016 but is originally from Japan. World1 Solutions is a cross-border business professionals managed by Indian & Japanese management. It executes Make in India / Skill India / Digital India / Startup India programs partnering with Japan, Belarus and other regions. The company offers original services such as “virtual CIO” to semi-automate existing operations; “virtual Expat” to offer pre-entry market experience, and “Innovation in India!!” for JUGAAD R...

Read More