Blogs

Blockchain and Its Impact on the Healthcare Industry
November, 2019

A thought leader once said, “It’s not that we use technology, we live technology”. Technology has touched almost all industries including the healthcare industry. It has not only improved the quality of care but has helped the healthcare organizations to introduce a state-of-the-art care facility that impacted the patient’s wellbeing. Blockchain expanding in the healthcare domain The concept of blockchain has come a long way from the technology supporting an alternative currency th [...]

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Critical CRM Trends to Focus on 2020
November, 2019

There was a time when customer relationship management (CRM) was not given much importance due to its lack of involvement in revenue generation and strategizing. However, with the advent of smartphones and social media CRM has gained back considerable importance. With a growing focus on customer behavior, CRM trends are becoming more flexible to accommodate changes in the business to deal with changing customer behavior. This can ensure best practices and continued innovation. Over the years, the concept of CRM is becoming highly c [...]

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Technology: A Blessing or A Curse?
October, 2019

When we look at our lives today, it’s cushioned by the latest technologies and gadgets that have added a part of wellbeing to our daily life through easing complex tasks at the touch of a finger. Although the impact technology has on us is mostly positive, yet there are instances when technology intensifies the risk of danger. Even when digitalization emerged with a lot of positive hope to enhance the quality of human life, still some people treat this amazing technology as a weapon for mass damage. Hence, an American author once said, [...]

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Should we Focus on Customer Experience Trend?
October, 2019

Courteous treatment will make a customer a walking advertisement – by James Cash Penney. Customers gaining prominence We can observe a paradigm shift where customers are becoming more powerful with increasing awareness of the concept of good customer experience which is becoming bigger and better with each day. Hence, the concept, “customer is a king” has gained more relevance than before. Now, what has triggered this? We can say that the potential of artific [...]

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Transforming Healthcare and the Way Hospitals Function
October, 2019

Artificial intelligence (AI) has huge potential to simplify the function especially in the realm of hospitals and healthcare organizations due to its complex operational nature. Although AI has a far-reaching and positive impact on the healthcare industry yet, there is no denying of the fact that data privacy is still a concern when it comes to leveraging AI in the healthcare domain. Let’s now concentrate on the areas where healthcare has benefitted due to the involvement of AI.

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RPA – Can It Alter the Way Retails Operate?
October, 2019

Embracing technology, embracing change Call it transformation or evolution, the impact of technology on human life is immense. Especially, the last decade fascinated the world with technology-led communication, transportation, healthcare supervision, retail operation and so on. The technological empowerment has led to a change in the approach of average retail consumers. They have become more aware hence, more demanding. Thus, consumer expectation has reached a [...]

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Enterprises Adopt AI: Beyond the Realms of Theory
September, 2019

“The key to artificial intelligence has always been the representation.” — Jeff Hawkins The time has come when the world is striving to embrace artificial intelligence (AI) as an active part of mundane life. Visualizing a life powered by AI will be exciting and full of welcoming change. Hence, for all of us to accept it, enterprises played a pivotal role in representing it in an ideal way. AI evolving with the business flow Leading enterprises have [...]

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Data Migration Can Be Simple If Planned
September, 2019

When do we need data migration? The tech world is stormed with volumes of data hence when an organization plans to upgrade its traditional system with robust technology, it needs to migrate its data from the old system to the new one in a planned manner to avoid confusion and downtime. Data migration is common during the up-gradation of legacy systems like moving data from the on-premise system to the cloud-based systems and during the adoption of completely a new technology like upgrading the database to the lates [...]

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Impact of Digitalization and Digital Banking
September, 2019

Need for digitalization in banking Digitalization has become an important aspect of every business. The digital services touched the banking and financial institutions with an attempt to transform the process of operation. According to market research, by the end of 2021, almost half of the world’s adult population will be engaged in digital banking. A rapid surge has already been observed in using mobile banking among existing customers. Since the collaboration with partners has become the key aspect to succ [...]

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Can Machines Relate to Customer Behavior?
August, 2019

Data in demand There was a time when data used to be gathered in the backend of a system without any importance. However, with digitalization, a huge pool of data is created every day broadening the insight of the business and analyzing customer behavior. Recently, organizations have started to utilize the accumulated data for their benefit, to expand the scope of business opportunity and growth. Organizations use the data generated from log files to enhance customer satisfaction. The goal here is to understand a c [...]

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